We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement of the same kind or different item (must be equivalent value), or give you a store credit.
Please make sure you report all issues with your order (i.e. missing items, delivery issues, product concerns) within 30 days.
We reserve the right to limit refunds and replacements. In very few extenuating circumstances, we may agree to a return more than 30 days after purchase: if you want to return something outside of 30 days, you the customer will have to pay return shipping.
For assistance, please contact Customer Service.